Title:  Service Centre Supervisor

We are excited to offer a fantastic opportunity for a Permanent Service Centre Supervisor based onsite at Beacon Barracks in Stafford, Staffordshire, West Midlands

Competitive salary with overtime "Monday 06:00 - Saturday 23:59 - Time and a Half, Saturday Midnight - Monday 05:59 - Double Time, Bank Holidays - Double Time plus normal statutory payment for day worked.  Includes a Van

HOURS OF WORK:  40 Hours per week Monday - Friday

Join our vibrant, inclusive community in Complex Facilities working on Defence Equipment.  You will be responsible for the preparation, planning and supervision of the internal Service Life Extension Programme (SLEP) based in Stafford to contribute to the total delivery of the SLEP within Amey Defence equipment. The role also includes the supervision and of an engineering team, including their development, performance, safety and adherence to process, legislative and continual improvement.

The position of SLEP Centre Supervisor is integral to delivering a consistent quality across asset lines and managing engineers’ productivity and effectiveness in a centralised business model

What you will do:

• Reporting to the SLEP Centre Manager

• Support and assist team members by identifying training requirements, performance issues and demonstrating where improvements can be achieved.
• To improve communication between engineers and core business departments to ensure that all colleagues feel part of the One MITER Team (MITER: Military Integrated Training Equipment Resource) and through regular communication are aware of the business objectives, individual and team performance and customer issues.
• To employ effective people supervisory skills to manage the engineering team to coordinate objectives and tasks to support the ongoing improvement of the team’s performance within the Centre.
• Observe and comply with all Company policies, including but not limited to, Health and Safety, Van Policy, Ethics Policy, Company Expense Policy, IT User policy and all policies and appendices within the Contract of Employment.
• To ensure that all quotes raised to cover the cost to rectify all non-fair wear and tear repairs are prepared in accordance with the agreed procedures and submitted for approval and execution within the agreed timelines and to the required KPI standard
• Ensure adequate and appropriate engineering resource is available to provide the required output of SLEP assets during normal working hours and at all other times throughout the calendar year, including weekend cover, as required. 
• Ensure all maintenance tasks are completed within the contractual timeframes and KPI requirements, including managing and always minimizing Work in Progress (WIP).
• Working in conjunction with Service centres and SME’s to resolve rectification issues and complaints arising out of repairs, customer issues and Performance Improvement Opportunity reports.
• Ensure high quality, consistent customer service is delivered to all customers, supporting regular meetings with all relevant stakeholders across MOD and the user community.
• Carry out inspections and quality checks of equipment prior to and after any SLEP work has been carried out to ensure work standards stay consistent.
• Any other duties deemed appropriate within the scope of the role and in line with skills and experience.

• Responsible for the delegation of work, whilst supervising and mentoring a team of plant and HGV engineers.
• Aim to achieve a healthy balance between workshop duties and office duties with a target ratio of 75:25.
• By liaison with the Equipment Sustainability and Refurbishment Manager and SLEP Manager, apply cost effective solutions to matters related to all equipment maintenance and use of third-party maintenance contractors.

• Other responsibilities include, but not limited to, liaison with users of our service centres to offer support to other parts of the business, where required.

• To promote and adhere to the organisation’s culture and values.

What you will bring:

• Experience in construction related plant/MHE/HGV use and/or maintenance.
• Good levels of people supervisory skills, having demonstrated an ability to work in a team and have a desire to promote customer service excellence
• Excellent communicator to internal and external groups
• Strong understanding of cultural differences and the ability to adapt accordingly
• Solutions based approach to dealing with issues raised
• Understanding of and application of H&S requirements
• Demonstrate a high level of commercial/financial awareness
• City & Guilds, NVQ LVL 2 or 3 or equivalent in mechanical engineering
• Possess a current driving licence
• HGV Class C (Desirable)
• Previous experience of supervising in a Service Centre type environment

Please note A mandatory requirement of this role is eligibility to obtain and maintain MoD security clearance

We welcome applications from a diverse range of candidates.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

Who we are 
Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.

What we do 
We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets. 

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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